Date/Time
Date(s) - 8 February 2024
5:00 pm
Categories
Passenger Satisfaction Boost: Revealing the Success of Birmingham New Street’s Rail Transformation
Thursday 8th February at 17:00
Venue: Midlands Connect, Birmingham
Light refreshments and networking from 17:00
Presentation at 17:30
The presentation will also be available via Teams from 17:30
Guest Speakers:
Stephen Bick
Project Director, Siemens Mobility
and
Andrew Cardiff
Senior Project Manager, Siemens Mobility
About the Event
How has a measurable boost in passenger satisfaction been achieved on time and on budget through rail transformation at Birmingham New Street?
The Birmingham New Street Phase 7 Project is a tale of performance engineering and collaboration that has drastically improved capacity, infrastructure reliability and ultimately, passenger experience in and around the city. The station now boasts a 95% passenger satisfaction rating. But how has this been achieved on time and on budget in the face of challenges like the Covid pandemic and major national events such as the 2022 Commonwealth Games?
Steve Bick and Andrew Cardiff will reveal how the team worked through complex challenges to make this project a success. They’ll also outline how intelligent infrastructure design has led to Birmingham New Street becoming the second highest scoring station for passenger satisfaction in the UK and how the system is performing 1 year on.
POD Sections:
02: Performance Management
03: Delivering Passenger & Freight Services
09: Railway Engineering, Maintenance & Renewal Management
How to Attend
In-Person
The Midlands Area Council look forward to welcoming you to their event for a 17:00-17:15 arrival and the opportunity to network while enjoying light refreshments prior to the presentation.
Location: Midlands Connect, Floor 19, Studio 3, Alpha Tower, Suffolk Street Queensway
Birmingham, B1 1TT
Use the booking form below to reserve your place. In-person numbers are strictly limited, so book early to avoid disappointment.
Join Online
For those of you unable to join in-person, the main presentation will be available via Teams at 17:30.
Register here to join online
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Bookings
