Date/Time
Date(s) - 8 February 2024
5:00 pm

Categories

• Chartered Institution of Railway Operators
• Midlands

Passenger Satisfaction Boost

Revealing the Success of Birmingham New Street’s Rail Transformation

Thursday 8th February at 17:00

Venue: Midlands Connect, Birmingham

Light refreshments and networking from 17:00
Presentation at 17:30

The presentation will also be available via Teams from 17:30

Guest Speakers:

Stephen Bick
Project Director, Siemens Mobility

and

Andrew Cardiff
Senior Project Manager, Siemens Mobility

About the Event

How has a measurable boost in passenger satisfaction been achieved on time and on budget through rail transformation at Birmingham New Street?

The Birmingham New Street Phase 7 Project is a tale of performance engineering and collaboration that has drastically improved capacity, infrastructure reliability and ultimately, passenger experience in and around the city. The station now boasts a 95% passenger satisfaction rating. But how has this been achieved on time and on budget in the face of challenges like the Covid pandemic and major national events such as the 2022 Commonwealth Games?

Steve Bick and Andrew Cardiff will reveal how the team worked through complex challenges to make this project a success. They’ll also outline how intelligent infrastructure design has led to Birmingham New Street becoming the second highest scoring station for passenger satisfaction in the UK and how the system is performing 1 year on.

POD Sections:
02: Performance Management
03: Delivering Passenger & Freight Services
09: Railway Engineering, Maintenance & Renewal Management

How to Attend

In-Person
The Midlands Area Council look forward to welcoming you to their event for a 17:00-17:15 arrival and the opportunity to network while enjoying light refreshments prior to the presentation.

 Location: Midlands Connect, Floor 19, Studio 3, Alpha Tower, Suffolk Street Queensway
Birmingham, B1 1TT

Use the booking form below to reserve your place. In-person numbers are strictly limited, so book early to avoid disappointment.

Join Online
For those of you unable to join in-person, the main presentation will be available via Teams at 17:30.

Register here to join online

Something You Want Us To Know?
Due to the environment of some of the sites we visit, we may need to know if you have any access, medical, dietary, or other considerations that need to be brought to our attention. We do not limit participation in our events, and welcome all able and non-able bodied members to attend. Any major health and safety concerns, that may be out of our control, will be outlined in any promotional materials so you can make the best choice for you. Should you like to attend or watch an event and feel we need to be made aware of something about yourself, you can contact the email address above in confidence and we will be happy to assist and inform you.

Bookings