The Passenger Transport Operations Manager apprenticeship is for people who would like to learn how to provide a high quality, accessible, safe and modern transport service.

Learners will gain a detailed understanding of the operational transport service, its targets and obligations, its infrastructure, and its assets.

Their role may involve financial and budget responsibilities, day-to-day operational management of a passenger transport environment, compliance and quality checks and people management.

Apprenticeship Overview

Passenger Transport Operations Manager Level 4

Start Date
Multiple start dates per year

15 months, + 1 month for Gateway & 4 months for EPA


On-Programme & EPA

Requirements for study:

  • A minimum of 6 hours per week spent in off-the job training
  • An apprentice who does not yet have maths and English qualifications at GCSE equivalent will undertake additional learning to complete Functional Skills Level 2 in the first 6 months of their apprenticeship.

L4 Passenger Transport Operations Manager

How the apprenticeship works:

  • The programme is over 15 months, plus 1 month for Gateway and 4 months for End Point Assessment (EPA)
  • The apprenticeship standard includes a focus on skills and competences around four themes: Safety, Quality, Customer Service and Management
  • Apprentices attend 14 face-to-face teaching days or online sessions approximately every 4 weeks for apprenticeship Standard content, including attendance at rail expert led CIRO Certificate in Railway Operations
    Management modules, plus online mid module workshop sessions
  • Regular reviews with the CIRO coach and Line Manager for support and to guide development opportunities
  • Access to online learning resources and webinars for further learning and management behaviours development
  • OneFile portfolio development
  • Access to CIRO Rail Academy Introduction to Rail online course
  • Access to CMI Management Direct management resource portal
  • Preparation for EPA. EPA is with an independent assessment where apprentices demonstrate their new knowledge, skills and behaviours by delivering a work based project and have a professional review of their apprenticeship learning www.ciro

Course content includes:

  • CIRO Introduction to Rail
  • Customer and Stakeholder Delivery in Rail
  • Introduction to Compliance, Safety and Risk
  • Management Skills on the Railway
  • Quality in a High Performing Railway
  • Accident investigation
  • Safe working practices
  • Procuring and Managing Resources
  • Project Management


Level 4 (Certificate) in Rail System Operations Management from the Chartered Institution of Railway Operators Awarding Organisation

CIRO Certificate in Railway Operations Management Level 5 Award in Management and Leadership from Chartered Management Institute (CMI)

Introduction to Rail certificate from Chartered Institution of Railway Operators (CIRO)

CIRO membership level upgrade to Associate