Level 4 Passenger Transport Operations Manager Apprenticeship Standard

Learners will gain a detailed understanding of the operational transport service, its targets and obligations, its infrastructure, and its assets.

Their role may involve financial and budget responsibilities, day-to-day operational management of a passenger transport environment, compliance and quality checks and people management.

Apprenticeship Overview

Apprenticeship
Passenger Transport Operations Manager Level 4

Start Date
Multiple start dates per year

Duration
15 months, + 1 month for Gateway & 4 months for EPA

Delivery
Hybrid

Assessment
On-Programme & EPA

Requirements for study:

• A minimum of 6 hours per week spent in off-the job training
• An apprentice who does not yet have maths and English qualifications at GCSE equivalent will undertake additional learning to complete Functional Skills Level 2 in the first 6 months of their apprenticeship.

L4 Passenger Transport Operations Manager

How the apprenticeship works:

• The programme is over 15 months, plus 1 month for Gateway and 4 months for End Point Assessment (EPA)
• The apprenticeship standard includes a focus on skills and competences around four themes: Safety, Quality, Customer Service and Management
• Apprentices attend 14 face-to-face teaching days or online sessions approximately every 4 weeks for apprenticeship Standard content, including attendance at rail expert led CIRO Certificate in Railway Operations
  Management modules, plus online mid module workshop sessions
• Regular reviews with the CIRO coach and Line Manager for support and to guide development opportunities
• Access to online learning resources and webinars for further learning and management behaviours development
• OneFile portfolio development
• Access to CIRO Rail Academy Introduction to Rail online course
• Access to CMI Management Direct management resource portal
• Preparation for EPA. EPA is with an independent assessment where apprentices demonstrate their new knowledge, skills and behaviours by delivering a work based project and have a professional review of their apprenticeship learning apprentice@railwayoperators.co.uk www.ciro

Course content includes:

• CIRO Introduction to Rail
• Customer and Stakeholder Delivery in Rail
• Introduction to Compliance, Safety and Risk
• Management Skills on the Railway
• Quality in a High Performing Railway
• Accident investigation
• Safe working practices
• Procuring and Managing Resources
• Project Management