“To champion the professional development of those working in railway organisations enabling the whole railway system to succeed.”

The Passenger Transport Operations Manager apprenticeship is ideal for participants who would like to learn how to provide a high quality, accessible, safe, and modern transport service.

Learners will gain a detailed understanding of the operational transport service, its targets and obligations, its infrastructure, and its assets.

Their role may involve financial and budget responsibilities, day-to-day operational management of a passenger transport environment, compliance and quality checks and people management.

Requirements for study:

  • A minimum of 6 hours per week spent in off-the-job training
  • Maths and English Functional Skills Level 2 (or equivalent) by completion of apprenticeship
  • 18-month programme plus 5 months for Gateway and EPA

L4 Passenger Transport Operations Manager

How the apprenticeship works:

  • The programme runs over 18 months, plus 5 months for Gateway and End Point Assessment (EPA)
  • This apprenticeship standard includes a focus on skills and competences around four themes: Safety, Quality, Customer Service and Management
  • Apprentices attend 15 face-to-face teaching days or online sessions approximately every 4 weeks for apprenticeship Standard content, including attendance at rail expert led knowledge sessions
  • CIRO can deliver the apprenticeship with an embedded Certificate of Higher Education in Railway Operations Management from our partner university Glasgow Caledonian University (GCU).
  • Regular 4-week reviews with a CIRO coach and every 12 weeks with your line manager for support and guidance around development opportunities
  • Access to online learning resources and webinars for further learning and management behaviours development
  • Portfolio development supported through OneFile
  • Access to CIRO Rail Academy Introduction to Rail online course
  • Access to CMI Management Direct management resource portal
  • Preparation for EPA with an independent assessment where you will demonstrate your new knowledge, skills and behaviours by delivering a work-based project and have a professional review of your learning

Course content includes:

  • Introduction to Rail
  • Corporate responsibility and dynamic risk assessment
  • Comply with Security procedures
  • Safe working practices
  • Monitoring and managing resources
  • Team training needs analysis and support
  • Business improvement
  • Stakeholders and communication
  • Accident investigation
  • Business and Information Management
  • Stakeholders and Communication

Achievements:

Level 4 Passenger Transport Operations Manager Apprenticeship Certificate

from Institution for Apprentices and Technical Education (IfATE)

Certificate of Higher Education in Railway Operations Management

from Glasgow Caledonian University (GCU)

Level 5 Award in Management and Leadership

from Chartered Management Institution (CMI)

Introduction to Rail Certificate

from Chartered Institution of Railway Operators (CIRO)