The Passenger Transport Operations Manager apprenticeship is ideal for participants who would like to learn how to provide a high quality, accessible, safe, and modern transport service.

Learners will gain a detailed understanding of the operational transport service, its targets and obligations, its infrastructure, and its assets.

Their role may involve financial and budget responsibilities, day-to-day operational management of a passenger transport environment, compliance and quality checks and people management.

Requirements for study:

  • A minimum of 6 hours per week spent in off-the-job training
  • Maths and English Functional Skills Level 2 (or equivalent) by completion of apprenticeship
  • 18-month programme plus 5 months for Gateway and EPA

L4 Passenger Transport Operations Manager

How the apprenticeship works:

  • The programme runs over 18 months, plus 5 months for Gateway and End Point Assessment (EPA)
  • This apprenticeship standard includes a focus on skills and competences around four themes: Safety, Quality, Customer Service and Management
  • Apprentices attend 15 face-to-face teaching days or online sessions approximately every 4 weeks for apprenticeship Standard content, including attendance at rail expert led knowledge sessions
  • CIRO can deliver the apprenticeship with an embedded Certificate of Higher Education in Railway Operations Management from our partner university Glasgow Caledonian University (GCU).
  • Regular 4-week reviews with a CIRO coach and every 12 weeks with your line manager for support and guidance around development opportunities
  • Access to online learning resources and webinars for further learning and management behaviours development
  • Portfolio development supported through OneFile
  • Access to CIRO Rail Academy Introduction to Rail online course
  • Access to CMI Management Direct management resource portal
  • Preparation for EPA with an independent assessment where you will demonstrate your new knowledge, skills and behaviours by delivering a work-based project and have a professional review of your learning

Course content includes:

  • Introduction to Rail
  • Corporate responsibility and dynamic risk assessment
  • Comply with Security procedures
  • Safe working practices
  • Monitoring and managing resources
  • Team training needs analysis and support
  • Business improvement
  • Stakeholders and communication
  • Accident investigation
  • Business and Information Management
  • Stakeholders and Communication


Level 4 Passenger Transport Operations Manager Apprenticeship Certificate

from Institution for Apprentices and Technical Education (IfATE)

Certificate of Higher Education in Railway Operations Management

from Glasgow Caledonian University (GCU)

Level 5 Award in Management and Leadership

from Chartered Management Institution (CMI)

Introduction to Rail Certificate

from Chartered Institution of Railway Operators (CIRO)