The Level 5 Operations or Departmental Manager Apprenticeship is aimed at participants who are operations or departmental managers, who manage teams and/or projects, achieving departmental goals and objectives as part of the delivery of the organisational strategy.

Apprenticeship Overview

Operations or Departmental Manager Level 5

Start Date
Multiple start dates per year

27 months, + 1 month for Gateway & 5 months for EPA


On-Programme & EPA

Requirements for study:

  • A minimum of 6 hours per week spent in off-the job training
  • An apprentice who does not yet have Maths and English qualifications at GCSE equivalent will undertake additional learning to complete Functional Skills level 2

L5 Operations or Departmental Manager

How the apprenticeship works:

  • The programme is over 27 months, plus 1 month for Gateway and 5 months for End Point Assessment (EPA)
  • Attendance at 11 face-to-face teaching days or online sessions for apprenticeship Standard content (approximately every 8 weeks), plus online mid module workshop sessions
  • Regular 6-week reviews with CIRO coach and every 12 weeks with line manager to guide development opportunities
  • Access to online learning resources
  • Access to webinars for further learning and behavioural development
  • OneFile portfolio development
  • Preparation for EPA. EPA is with an independent assessment where apprentices demonstrate their new knowledge by delivering a presentation and have a professional review of their apprenticeship learning
  • Access to CIRO Rail Pro: The 12 System Elements of Rail

Course content includes:

  • Operational Management
  • Project Management
  • Finance
  • Leading People
  • Managing People
  • Building Relationships
  • Communication
  • Self- Awareness
  • Management of Self
  • Decision Making
  • Operators’ Handbook – Online Certificate Course
  • Level 5 Award in Management & Leadership


Level 5 Operations or Departmental Manager Apprenticeship certificate from Institute for Apprentices and Technical Education (IfATE)

Level 5 Award in Leadership & Management from Chartered Management Institute (CMI)

CIRO Rail Pro: The 12 System Elements of Rail

CIRO membership upgrade to Associate