Rail operations is an exciting, dynamic sector but it’s often misunderstood. At CIRO, we want to debunk common myths and show the real opportunities available to those wishing to enter the industry.
Reality: Far from it. Rail operations is a dynamic, people-focused environment where no two days are ever the same. Professionals oversee everything from train planning and signalling to customer communication, safety management, and real-time decision-making.
Much of the work takes place out in the network, in control rooms, stations, depots, and alongside operational teams, where collaboration and quick thinking keep services running smoothly. It’s a fast-paced career that combines technical knowledge, coordination, and creativity to keep the railway moving and passengers connected.
Reality: The modern rail industry is for everyone. Inclusion and diversity are at the heart of its future, and professionals from all backgrounds are making their mark, from control room specialists and planners to senior leaders driving strategic change.
Women are leading major operations, managing complex projects, and shaping the passenger experience every day. Karen Duffy, Operations Director, is a great example of how expertise, determination, and leadership can open doors to high-impact roles across the industry.
Reality: Everyone has to start somewhere, and in rail operations, there are plenty of ways to get your foot in the door. Whether through apprenticeships, short courses, or academic qualifications, the industry offers clear, supported pathways for newcomers to build skills and confidence from day one.
Many professionals have progressed rapidly with the right training and guidance. David Sexton, now a Rail Investment Strategy Manager, and Fergus Heath, ETCS Operations Project Manager, both began their careers through structured learning and support from CIRO, proving that ambition and curiosity matter more than years of experience.
Rail operations today is driven by innovation, collaboration, and continuous learning. From digital signalling systems and real-time control technology to strategic planning and passenger experience, professionals work where people, processes, and progress come together.
It’s a career that rewards curiosity and adaptability, where every challenge is an opportunity to grow. Many start in operational roles and go on to lead teams, manage projects, or shape future rail strategies. With technology advancing faster than ever, the potential for career development in rail has never been greater.
Behind every role in rail operations are people making a real difference. These are the professionals who have turned their training, experience, and CIRO support into meaningful impact, driving innovation, improving passenger experiences, and shaping the future of the network.
• Kim Bucknell, Head of Customer Service, used her operational experience to influence passenger experience and lead change initiatives.
• Rob Warnes, Strategic Development Director, combines operational knowledge with strategic thinking to improve network efficiency.
No matter where you are in your career journey, CIRO is here to help you move forward. From apprenticeships and short courses to advanced qualifications and professional membership, we offer structured pathways that build skills, confidence, and connections across the rail industry.
Our career profiles showcase the breadth of opportunities available, from those just starting out to experienced professionals leading major operations, providing real insight and inspiration for your next step.
Explore CIRO’s full range of courses, apprenticeships, and membership options at www.ciro.org, call us on 03333 440523, or get in touch via our contact form and we’ll be happy to support your journey in the rail industry.
