We’re proud to be the UK’s leading rail operator for passenger satisfaction. For the past two years, we’ve topped the National Rail Passenger Survey. In January we announced a record-breaking satisfaction rate of 97% – this is the highest score ever achieved by a long-distance train operator – a full 10% higher than the average score for operators of this nature.
In 2015, we celebrated our 15-year anniversary and new route innovations that saw us introduce direct train services from Beverley to London for the very first time. In our first year, we ran three daily services and carried 80,000 passengers. This year, we will carry over a million passengers.
Our growth in recent years has been exceptional and during January 2016 we will mark our 12th millionth passenger journey. With plans to make multi-million investments in improved high-speed bi-mode units, Hull Trains will bring the benefits of electrification to the region more quickly with a proposed track access agreement to 2029.
We pride ourselves on being one of the most customer-focused long-distance train operators in the UK. As the region gears up for its place as UK City of Culture 2017, we are prouder than ever to carry the Hull name on the side of our trains.