Date(s) - 28 November 2023
6:00 pm


Paisley Customer Service Centre Visit

Hosted by CIRO Scottish Area Council

Tuesday 28th November at 18:00


Paisley Gilmour Street CSC


About the Event

ScotRail has one of the largest CCTV networks in the UK, with over six thousand camera monitoring over 350 stations, which the train operator remotely monitors from their two customer service centres in Paisley and Dunfermline. This visit will look at the CCTV centre at the Customer Services Centre at Paisley Gilmour Street, with its 24-screen intelligent video wall which can analyse customer movements.

Members can find out about the CCTV estate and how ScotRail are using analytics to prevent events from happening.

How to attend

This event is now fully booked, if you would like to go onto the reserve list, please email

This is an in-person event with limited spaces.

POD Sections Covered:
2. Performance Management
3. Delivering Passenger and Freight Services
4. Managing Safety

Any questions please contact Liz Walker at


Something You Want Us To Know?
Due to the environment of some of the sites we visit, we may need to know if you have any access, medical, dietary, or other considerations that need to be brought to our attention. We do not limit participation in our events, and welcome all able and non-able bodied members to attend. Any major health and safety concerns, that may be out of our control, will be outlined in any promotional materials so you can make the best choice for you. Should you like to attend or watch an event and feel we need to be made aware of something about yourself, you can contact the email address above in confidence and we will be happy to assist and inform you.


This event is fully booked.