These videos are part of a suite of briefing materials designed for use across the industry and focus on the roles, behaviours, and decisions that directly influence safe, punctual, and reliable operations. Success of the briefing materials will be monitored through the RDG Tactical Operations Plan, ensuring adoption, engagement, and impact are evaluated against industry objectives.
The collection covers eight key operational groups, highlighting why performance matters, how individual actions can have a system-wide impact, and the importance of effective communication and teamwork across operational interfaces. Each video explores practical, role-specific considerations while maintaining a generic, cross-industry approach that complements, rather than replaces, company standards and procedures.
The videos are intended to build a shared understanding of operational performance and encourage a sense of collective ownership for delivering a railway that works efficiently for passengers, freight customers, and colleagues alike.
Select a video below to explore how each role contributes to delivering operational performance.
This video explores the critical role drivers play in delivering a safe, punctual, and high-performing railway. It highlights how effective train management, good preparation, and clear communication with signallers, colleagues, and passenger or freight teams can help reduce delays and support right-time running, while always maintaining safety as the priority.
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This video focuses on the importance of reliable freight operations and the wider impact delays can have across the rail network and supply chains. It highlights how effective communication between control, signallers, and traincrew can minimise delays and reduce knock-on disruption, as well as the critical role of preparation, maintenance, and collaboration across operations, terminals, and fleet teams in delivering on-time, dependable freight services.
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This video highlights the role of resilient infrastructure in keeping passenger and freight services running on time. It explores how proactive infrastructure management and informed on-site decision-making can prevent delays while maintaining safety, and how effective communication between PICOPs, engineers, and Control supports a high-performing, reliable railway.
(To download, click the downward arrow icon on the video player)
This video highlights the role of resilient infrastructure in keeping passenger and freight services running on time. It explores how proactive infrastructure management and informed on-site decision-making can prevent delays while maintaining safety, and how effective communication between PICOPs, engineers, and Control supports a high-performing, reliable railway.
(To download, click the downward arrow icon on the video player)
The video highlights how effective planning and resource allocation improve punctuality, recover from delays, and balance efficiency with customer needs. It emphasizes collaboration between planning and delivery teams to anticipate shortages and prevent recurring issues, ensuring a reliable, customer-focused railway service.
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This video focuses on the role of signallers and controllers in keeping trains on time. Key points include improving communication between operational teams, using signalling and control practices to maintain punctuality, and preventing small delays from escalating into larger disruptions.
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This video emphasises how station actions impact the wider network. Key points include identifying small actions that prevent delays, understanding each role’s contribution to passenger safety and guidance, and highlighting teamwork with colleagues to keep trains running on time.
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This video highlights how depot actions affect train reliability and passenger experience. Key points include spotting defects and ensuring correct train formations, prioritising unplanned issues with network impact in mind, and maintaining clear communication between depot staff, drivers, and control to support a safe, efficient railway.
(To download, click the downward arrow icon on the video player)
