“To lead, inspire and accelerate the growth of rail professionals, cultivating collaboration to support the success of rail organisations, now and in the future.”
The first goal of the Williams review was, ‘Customers at the heart: a reformed railway which unlocks a new generation of innovation and investment and, where it makes sense, choice for customers.’
As the industry moves forward, we want to make sure we are keeping customers at the heart of everything we do.
Click below to see the latest National Rail Passenger Survey (NRPS) results.
