Rail Performance Management Training

Funding:

The Performance Management course is not eligible for Apprentice levy funding.

Who is it for:

This course will introduce rail industry staff to the key concepts of Performance Management.

Requirements for Study:

No specific requirements.

How does it work?

This course will introduce the key concepts of Performance Management.

• Define performance
• Active measures to manage performance Reactive measures to manage performance
• Real-time performance management
• Analyse Accountability
• Interpret performance data

For more information or to register your interest, please email learnserve@railwayoperators.co.uk

Course contents include:

What is Performance:

• PPM (Public Performance Measure). And why it is not applicable to all railways.

PPM strengths:

• Accountability
• Measurement of delays
• Measurement of Reliability
• CaSL (Cancellations and Significant Lateness)

Operating Context

Controlling Factors

Business Policies

JPIPs, hiring of staff, PPM etc

Minimising overall delay

Identifing high impact trains.

• Targeting poorly-performing trains.
• Identifying Business critical trains (“Gold” trains with higher yield)

Engineering Access

Define Connection Policy

Define Regulation Policy

Proactive Measures to Manage Performance

Response to Innovation and Change.

Pre-timetable investigations.

1. Engineering Access.
2. Contingency Planning and Emergency Preparedness.
3. Communication
4. Key Behaviours
5. Real Time Management
6. Accountability

goals.