Accredited/Recognised by: The Chartered Institution of Railway Operators


The Performance Management course is not eligible for Apprentice levy funding.

Who is it for:

This course will introduce rail industry staff to the key concepts of Performance Management.

Requirements for Study:

No specific requirements.

How does it work?

This course will introduce the key concepts of Performance Management.

  • Define performance
  • Active measures to manage performance Reactive measures to manage performance
  • Real-time performance management
  • Analyse Accountability
  • Interpret performance data

For more information or to register your interest, please email

Course contents include:

What is Performance:

  • PPM (Public Performance Measure). And why it is not applicable to all railways.

PPM strengths:

  • Accountability
  • Measurement of delays
  • Measurement of Reliability
  • CaSL (Cancellations and Significant Lateness)

Operating Context

Controlling Factors

Business Policies

JPIPs, hiring of staff, PPM etc

Minimising overall delay

Identifing high impact trains.

  • Targeting poorly-performing trains.
  • Identifying Business critical trains (“Gold” trains with higher yield)

Engineering Access

Define Connection Policy

Define Regulation Policy

Proactive Measures to Manage Performance

Response to Innovation and Change.

Pre-timetable investigations.

  1. Engineering Access.
  2. Contingency Planning and Emergency Preparedness.
  3. Communication
  4. Key Behaviours
  5. Real Time Management
  6. Accountability


Full details can be found in our 2023 CIRO Course Brochure: