Accredited/Recognised by: The Chartered Institution of Railway Operators

Levy Funded?

Operations Practitioner Diploma is offered alongside the CIRO Level5 Apprenticeship and can also be bought separately to augment in-house training.

Who is it for:

Useful for mid-level professionals, some Knowledge of rail is necessary to enrol in this course, as it is not viewed as an induction programme.


Face to face, investigative and reflective practice and online tutor.

Requirements for Study:

Attendance at 9 separate events – each one lasting one day typically spread over 18 months – 2 years.

Access or use of a computer and internet connection.

How does it work?

On registration, participants are joined to a closed online group and given access to online learning materials. The dates of the training days are spread out usually over a 18 – 24 month period or 12 – 15 weeks apart. Principles of the subject are introduced and case studies used in a group setting to share learning and optimise reactions and decision making. Reflective, practical exercises make the learning relate back to the workplace and are marked by CIRO’s own trainers.

Submission is online.

Main Personal Benefit:

Elevated professional status, sector expertise and nationally recognised certifications.

Main Company Benefit:

Succession ready mid-level employers with detailed knowledge of whole railway system.

For more information or to register your interest, email Danny Stafford at or call 03333 440523

Course contents include:

  • Incident and Emergency Management
  • Performance Management
  • Delivering Passenger & Freight Services
  • Managing Safety
  • Delivering Customer Services
  • Operational Planning and Timetabling
  • Railway Organisations
  • People and Change
  • Rail Engineering and Asset Management
  • Stakeholder Management

Full details can be found in our 2021 CIRO Course Brochure: