Accredited/Recognised by: The Chartered Institution of Railway Operators

Levy Funded?

Applicable to English levy funding: Whilst the Apprentice Levy is not currently applicable to the Operations Practitioner Certificate it is offered alongside the CIRO Level 3 Apprenticeship without cost. It can also be bought separately to augment in-house training.

Who is it for:

Useful for mid-level professionals, some Knowledge of rail is necessary to enrol in this course, as it is not viewed as an induction programme.


Face to face, investigative and reflective practice and online tutor.

Requirements for Study:

Attendance at 4 separate events – each one lasting one day typically spread over 9-15 months.

Access or use of a computer and internet connection.

How does it work?

On registration, participants are joined to a closed online group and given access to online learning materials. The dates of the training days are spread out usually over a 9 – 15 month period or 12 – 15 weeks apart. Principles of the subject are introduced and case studies used in a group setting to share learning and optimise reactions and decision making. Reflective, practical exercises make the learning relate back to the workplace and are marked by CIRO’s own trainers.

Submission is online.

Main Personal Benefit:

You will have a recognised level of knowledge as well as improved know how about rail as a system.

Main Company Benefit:

This is useful for succession planning for entry or progression to supervisor grades or for support function staff in rail companies.

For more information or to register your interest, email Danny Stafford at or call 03333 440523

Course contents include:

  • Introduction to Rail
  • Basic Railway Operations
  • Communication, Customer Service, and the Railway
  • Background to Railway Operations

Full details can be found in our 2021 CIRO Course Brochure: