“To champion the professional development of those working in railway organisations enabling the whole railway system to succeed.”

The Passenger Transport Operations Manager apprenticeship is ideal for participants who would like to learn how to provide a high quality, accessible, safe, and modern transport service.

Learners are required to have a detailed understanding of the operational transport service, its targets and obligations, its infrastructure, and its assets. Their role may involve financial and budget responsibilities, day-to-day operational management of a passenger transport environment, compliance and quality checks and people management.

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Requirements for study:

  • 20% of contracted time spent in off-the-job training
  • Maths and English Functional Skills Level 2 (or equivalent) by completion of apprenticeship
  • 12-month programme

How the Apprenticeship Works:

  • Compulsory attendance at approx. 15 face-to-face teaching days
  • Specialist tutors with rail and management expertise
  • Monthly coaching phone calls
  • Access to online learning materials
  • Compulsory webinars for further learning and behavioural development
  • High proportion of this apprenticeship is through work-based journey log portfolio
  • Preparation for EPA (End Point Assessment) workshop

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Course Content Includes:

  • Introduction to rail
  • Quality in a High Performing Railway
  • Introduction to Personal and Professional Development
  • Introduction to Compliance, Safety & Risk
  • Customer & Stakeholder delivery in rail
  • Management skills on the railway
  • Introductory Work based Project
  • Managing a Team to Achieve results
  • Incident & Emergency Management
  • Business & Information Management
  • Building Stakeholder Relationships using effective communication

For more information click the following links below:

L4 - Passenger Transport Operations Manager

The government has a Find Apprenticeship Training tool to help employers across England find apprenticeship training

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All apprenticeship applications must be made through the employer organisation and their selection processes. Places on apprenticeships depend on there being a suitable course and the availability of levy funding.

Contact Tina Morris on 07958 610202, knowledge@railwayoperators.co.uk or 03333 440523 ext. 209.