Accredited/Recognised by: The Chartered Institution of Railway Operators


Emergency and Incident Management is not eligible for Apprentice levy funding.

Who is it for:

This course will introduce the key concepts of Emergency and Incident Management.

Requirements for Study:

No specific requirements.

How does it work?

This course delivered face to face, take a day
each and can be bought separately or together
in pairs/series. Principles of the subject are
introduced and case studies used in a group
setting to share learning and optimise reactions
and decision making.

For more information or to register your interest, please email

Course contents include:

Types of Emergency / Contingency Plans:

  • Evacuation Procedures – Fire / Security / Crowd
  • Control. Civil emergencies
  • Response to operational incidents and events:
    • Contingency Plans
    • Customer service measures: ATOC / PIDD

Protecting the business / minimising loss

  • Legal perspective
  • ROGS / Safety Management System / Safety
  • Certificate to Operate as a Franchise holder

Emergency Planning factors

Station Evacuation Plan catagories in p

  • Fire – Security – Crowd Management – Maps –
  • Contacts – Responsibilities


  • Station Access Agreements
  • Customer Service

Supportive Actions

Full details can be found in our 2023 CIRO Course Brochure: