Rail Emergency and Incident Management Course

Funding:

Emergency and Incident Management is not eligible for Apprentice levy funding.

Who is it for:

This course will introduce the key concepts of Emergency and Incident Management.

Requirements for Study:

No specific requirements.

How does it work?

The Rail Emergency and Incident Management course is delivered face to face, take a day
each and can be bought separately or together in pairs/series. Principles of the subject are
introduced and case studies used in a group setting to share learning and optimise reactions
and decision making.

For more information or to register your interest, please email learnserve@railwayoperators.co.uk

Course contents include:

Types of Emergency / Contingency Plans:

• Evacuation Procedures – Fire / Security / Crowd
• Control. Civil emergencies
• Response to operational incidents and events:
  • Contingency Plans
  • Customer service measures: ATOC / PIDD

Protecting the business / minimising loss

• Legal perspective
• ROGS / Safety Management System / Safety
• Certificate to Operate as a Franchise holder

Emergency Planning factors

Station Evacuation Plan catagories in p

• Fire – Security – Crowd Management – Maps –
• Contacts – Responsibilities

Contingencies

• Station Access Agreements
• Customer Service

Supportive Actions