Passenger & Freight Services Training Course

Funding:

The Delivering Passenger and Freight Services course is not eligible for Apprentice levy funding.

Who is it for:

This course will demonstrate how passenger and freight services are effectively managed.

Requirements for Study:

No specific requirements.

How does it work?

This course delivered face to face, take a day
each and can be bought separately or together
in pairs/series. Principles of the subject are
introduced and case studies used in a group
setting to share learning and optimise reactions
and decision making.

For more information or to register your interest in the delivering passenger & freight services course, please email learnserve@railwayoperators.co.uk

Course contents include:

Delivery and Areas of responsibility:

• Safety
• Cost Control
• Change
• Delivery
• Factors and Interfaces

Managing Operations – Concepts

• Corporate Governance
• Controlling Mind
• Balanced Scorecard
• “Sticking to the Knitting”

Assets:

• Stations / Terminals
• Track
• Trains
• People

Contractual Environment:

• What are we paying for?
• What controls are in place?

Measures of Success.

• KPIs.
• Train Crew KPIs
• S.M.A.R.T.
• Contractor performance and project plans.
• Communication, business and common goals.