Accredited/Recognised by: The Chartered Institution of Railway Operators


The Delivering Passenger and Freight Services course is not eligible for Apprentice levy funding.

Who is it for:

This course will demonstrate how passenger and freight services are effectively managed.

Requirements for Study:

No specific requirements.

How does it work?

This course delivered face to face, take a day
each and can be bought separately or together
in pairs/series. Principles of the subject are
introduced and case studies used in a group
setting to share learning and optimise reactions
and decision making.

For more information or to register your interest in the delivering passenger & freight services course, please email

Course contents include:

Delivery and Areas of responsibility:

  • Safety
  • Cost Control
  • Change
  • Delivery
  • Factors and Interfaces

Managing Operations – Concepts

  • Corporate Governance
  • Controlling Mind
  • Balanced Scorecard
  • “Sticking to the Knitting”


  • Stations / Terminals
  • Track
  • Trains
  • People

Contractual Environment:

  • What are we paying for?
  • What controls are in place?

Measures of Success.

  • KPIs.
  • Train Crew KPIs
  • S.M.A.R.T.
  • Contractor performance and project plans.
  • Communication, business and common goals.

Full details can be found in our 2023 CIRO Course Brochure: