The first goal of the Williams review was, ‘Customers at the heart: a reformed railway which unlocks a new generation of innovation and investment and, where it makes sense, choice for customers.’

As the industry moves forward, we want to make sure we are keeping customers at the heart of everything we do.

Click below to see the latest National Rail Passenger Survey (NRPS) results.

View Survey Results

Click below to see the passenger input to the Rail Review Debrief, providing insight on the rail user experience.

Rail Review Debrief

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